Nova888 Privacy Policy — Our Commitment to Protecting Your Data Every Member's Privacy

1 Introduction

Nova888 ("we", "Platform", or "Company") deeply values the privacy of every member who uses our services. This Privacy Policy is designed to clearly and transparently explain how we collect, process, store, and protect your personal information.

We operate in accordance with international data protection standards and comply with all applicable legal requirements. The security and confidentiality of your personal information is our absolute priority in every operational decision we make.

This policy applies to all users of the nova888 platform — whether you are a registered member, a casual visitor, or someone simply browsing our website. If you have any questions about how we handle your personal data, our team is ready to assist at any time.

2 Data We Collect

Nova888 collects your personal information through two primary methods — information you provide directly and information collected automatically while you use the platform.

Information you provide directly:

• Full name, date of birth, gender, and national ID number (MyKad or passport).
• Email address, mobile phone number, and home or mailing address.
• Bank account details and digital wallet information for deposit and withdrawal purposes.
• Identity verification (KYC) documents such as MyKad photos, selfies, and proof of address.
• Any additional information you share when interacting with our support team.

Information collected automatically:

• IP address, web browser type, operating system, and device information you use.
• Platform activity data including games played, total wagering amounts, and session duration.
• Cookie data and similar website tracking technologies.
• Transaction logs including deposits, withdrawals, and betting history.

3 How We Use Your Data

Every piece of information we collect is used only for legitimate, clearly stated purposes. Nova888 does not use your data for unrelated purposes without your prior consent.

• Account Management: Creating, verifying, and managing your member account, including the KYC process required by law.
• Transaction Processing: Processing deposit and withdrawal transactions securely and on time.
• Platform Security: Detecting and preventing fraud, money laundering, and unauthorized access to your account.
• Legal Compliance: Meeting reporting obligations to the relevant authorities when required by law.
• Customer Support: Providing effective assistance when you contact our support team.
• Service Improvement: Analyzing platform usage patterns to enhance your gaming experience.
• Marketing Communications: Sending information about the latest promotions and offers — only if you have given your consent.

4 Data Sharing and Disclosure

Nova888 does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. Your data is only shared in limited and legitimate situations as follows:

• Payment Service Providers: Trusted payment gateway providers that process your deposit and withdrawal transactions.
• Game Service Providers: Third-party game software providers that supply gaming content on our platform — only data necessary for game operations is shared.
• Legal Authorities: When required by law, court order, or direction from a competent authority.
• Audit & Compliance Services: Independent auditors who verify the fairness of our games and operational compliance.
• Fraud Prevention: Fraud prevention agencies and industry-shared databases to protect the integrity of the platform.

5 Data Security

Nova888 continuously invests in security infrastructure to ensure your personal data remains protected at all times. Our technical and organizational security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is protected with military-grade encryption.
• Data-at-Rest Encryption: Personal information stored in our databases is encrypted to prevent unauthorized access.
• Strict Access Control: Only designated staff with a legitimate operational need may access members' personal data.
• 24/7 Monitoring: Continuous monitoring detects and alerts on any suspicious activity in real time.
• Regular Security Testing: Security audits and penetration testing are conducted periodically by independent security experts.
• Two-Factor Authentication (2FA): Additional security options are available for all member accounts to prevent unauthorized access.

While we take all reasonable precautions, no online security system can be guaranteed 100% secure. You also play an important role — always keep your password confidential and never share your login credentials with anyone.

6 Cookies and Tracking Technologies

Nova888 uses cookies and similar technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. Cannot be disabled.
• Preference Cookies: Saving your preferences such as language, interface theme, and display settings for your convenience.
• Analytics Cookies: Helping us understand how members use the platform so we can make relevant improvements.
• Performance Cookies: Optimizing platform loading speed and performance based on your location and device.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the nova888 platform.

7 Your Rights as a Member

As a nova888 member, you have several important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

8 Data Retention Period

Nova888 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with applicable legal obligations.

• Active Account Data: Retained for the duration your account remains active on nova888.
• Financial Records & Transactions: Retained for a minimum of 7 years after the transaction occurs, in line with legal and accounting requirements.
• KYC Documents: Retained for 5 years after the business relationship ends, in accordance with compliance requirements.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
• Analytics & Cookie Data: Retained for 13 months before being automatically deleted or anonymized.

After the defined retention period, your data will be securely deleted or anonymized from all our systems.

9 Children's Data

The nova888 platform is designed exclusively for adults aged 18 years and above. We do not knowingly collect or process personal data from individuals who are minors.

If you believe a child under your care has registered on our platform, please contact our support team immediately so we can take the appropriate action.

10 Privacy Policy Amendments

Nova888 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new service features.

When a material change occurs, we will:

• Sending email notifications to all registered members at least 14 days before the changes take effect.
• Displaying a clear notice on the home page of our platform.
• Updating the "Last Updated" date shown at the top of this document.

11 Contact Us About Privacy

If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: The fastest method — available 24/7 directly within the nova888 platform.
• Privacy Email: [email protected] — for official personal data requests.
• Response Time: We will acknowledge receipt of your request within48 hours and aim to resolve it within 30 days calendar days.

For general account or service inquiries, our customer support team is available via live chat at any time.